Frequently Asked Questions
Product Queries
All items have been inspected upon arrival and only the best make it to our online store. Transparency is key, all photos are of the actual product for sale.
If you have any questions regarding products and what clubs would suit you best, ask away! You can reach us at info@secondswing.co.nz
Shipping
We aim to ship out all orders within 2 Business Days (Monday to Friday) from our warehouse in Auckland, New Zealand.
- Shipping is free for orders over $400
- Auckland urban area $5.99
- North Island non rural $13.99
- North Island rural $19.99
- South Island non rural $24.99
- South Island rural $29.99
You will receive a tracking number via email after making a purchase.
Standard shipping usually takes 1-3 business days depending on your location.
Returns and Refunds
Items are only valid for return or refund if the item doesn’t match the description on the website.
Please check product details carefully before purchasing as we don’t accept returns or refunds for change of mind.
Any damages or defects after using the club/s will be handled on a case by case basis. All decisions are made at our discretion.
If you wish to return an item, please email info@secondswing.co.nz with
your order number and product you wish to return/exchange. Returns must be
lodged within 1 week of receiving the item and must be in same condition as
when received. The customer is responsible for shipping costs if
returned/exchanged.